1. Who We Are
CompareTheAirportParking.com is operated by CTAP Ltd, registered in England and Wales. We are an online booking platform that compares and books airport parking across the UK.
Data Controller: CTAP Ltd, 20 Haymill Road, Slough, SL1 6NA
Contact: info@comparetheairportparking.com · 0747 931 0252
If you have any questions about how we handle your personal data, please contact us using the details above. We aim to respond to all queries within 24 hours.
2. What Information We Collect
We only collect information that is necessary to provide our service or improve your experience. Here's what that includes:
When you make a booking
- Your name and contact details (email address, phone number)
- Vehicle registration number and make/model
- Travel dates, times, and airport
- Payment information (processed securely — we do not store full card details)
- Any optional extras you select (such as cancellation cover or SMS confirmation)
When you browse our website
- Your IP address and browser type
- Pages visited and time spent on the site
- How you arrived at our site (e.g. search engine, paid advert)
- Device type and operating system
This information is collected via cookies and analytics tools. You can manage your cookie preferences at any time — see our Cookie Policy for details.
3. How We Use Your Information
We use your information for the following purposes:
- To process and confirm your booking — we send booking confirmation and instructions by email
- To contact you about your booking — in the event of changes, cancellations, or important updates
- To take payment — via our secure payment provider
- To improve our website and services — using anonymised analytics data
- To send you marketing emails — only where you have given consent, or where we have a legitimate interest as an existing customer (see below)
- To prevent fraud — we may use your IP address and other signals to identify and block fraudulent activity
Marketing communications
If you book with us, we may send you relevant offers and updates about airport parking for up to 18 months after your last booking. This is based on our legitimate interest as a business. You can opt out at any time by clicking "unsubscribe" in any email or contacting us directly.
If you have not booked with us within 18 months, you will automatically be removed from our marketing list.
4. Our Legal Basis for Processing
Contract
Processing your booking and taking payment
Legitimate Interests
Improving our service, fraud prevention, and relevant marketing to existing customers
Consent
Marketing to new contacts, and use of non-essential cookies
Legal Obligation
Retaining records as required by HMRC and other regulatory bodies
5. Who We Share Your Data With
We do not sell your personal information to third parties. We may share your data with the following categories of trusted partners, strictly to fulfil your booking:
- Car parking operators — to fulfil your parking reservation
- Payment processors — to take and process your payment securely
- Email service providers — to send your confirmation and booking communications
- Analytics providers — such as Google Analytics, using anonymised data
- SMS providers — where you have purchased SMS confirmation
All third-party providers are contractually required to handle your data securely and only use it for the purpose we share it for.
6. How Long We Keep Your Data
- Booking records — kept for 6 years to comply with HMRC requirements
- Marketing preferences — 18 months from your last booking, after which you are automatically removed
- Account data — deleted after 36 months of inactivity
- Website analytics — typically 26 months, in line with Google Analytics defaults
7. Your Rights Under UK GDPR
You have the following rights in relation to your personal data:
Right of Access
Request a copy of the data we hold about you
Right to Rectification
Ask us to correct any inaccurate data
Right to Erasure
Request deletion of your data in certain circumstances
Right to Restrict Processing
Ask us to limit how we use your data
Right to Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing based on legitimate interests or marketing
To exercise any of these rights, email us at info@comparetheairportparking.com. We may ask you to verify your identity before processing a request. We will respond within 30 days.
If you are unsatisfied with our response, you have the right to raise a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
We use cookies to make our website work, understand how people use it, and improve your experience. You can manage your cookie preferences at any time.
For full details, see our Cookie Policy.
9. How We Keep Your Data Safe
- All data is transmitted over encrypted HTTPS connections
- Payment data is handled by a PCI DSS-compliant payment processor — we never store full card details
- Access to personal data is restricted to authorised staff only
- We regularly review our security measures to protect against unauthorised access
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law or our practices. When we do, we will update the "last updated" date at the top of this page. We encourage you to check back periodically.
11. Contact Us
For any privacy-related queries, requests, or complaints:
Email: info@comparetheairportparking.com
Phone: 0747 931 0252 (Mon–Fri, 9am–5pm)
Post: CTAP Ltd, 20 Haymill Road, Slough, SL1 6NA
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